Project name

English, Eric & Treby


EastEnd Homes




Mile End, E3

Durkan was engaged by EastEnd Homes to undertake external enveloping and refurbishment of four low rise blocks at the English, Eric & Treby estate in Mile End as it had been identified as suffering from high levels of fuel poverty.

The works included External Wall Insulation (EWI), new double glazed windows, improved landlords lighting, lateral mains, new communal walkways, balustrades and roofing works.

Our Approach

From the start we positively engaged with residents of the estate by holding several ‘Meet the Contractor’ events which were very well attended. Residents expressed their concerns in relation to the asbestos removal works and the overall disruption likely during the works.

We assured residents they were at the centre of our service delivery and would be involved and engaged thoughout the works with weekly ‘Look ahead’ meetings to address any specialist asbestos removal work timings.

We also identified a significant amount of Bengali speaking residents on the estate and deployed our bilingual Resident Liaison Officer. This approach maximised first time access rates, ensuring that works were planned senstively, taking residnt's cultural beliefs into consideration.


"The Durkan team worked tirelessly to ensure residents were fully involved and positively engaged at Eric & Treby. The Estate has undergone an amazing transformation and the residents are benefitting from both warmer homes and lower fuel bills."

John Stephenson, EastEnd Homes

Overcoming Challenges

The largest challenge to overcome was changing the windows and the walls whilst residents were in full occupation. The blocks were built in the early 1960’s and the walls contained large quantities of asbestos.

We ensured residents were fully aware of the scope of the works through early consultation meetings and one to one profiling meetings with our Resident Liaison Officers.

We created bespoke asbestos enclosures which were fully sealed and air tight with polythene and compression tape in order not to damage internal decorations. We also carried out air clearance tests ensuring the residents were kept safe at all times.

The communal walkway soffits also had large amounts of asbestos and we managed the risk by undertaking asbestos removal works outside of peak school hours whilst maintaining high levels of communication with residents, letting them know when specialist works were planned in order to minimise disruption to their daily lives.

Tackling Fuel Poverty

Mile End has been identified as one of the most deprived areas in London with high levels of fuel poverty.

The existing single glazed Crittall windows at Eric & Treby were beyond their economic life, draughty and inefficient. In order to improve the overall thermal performance of the four blocks, Durkan replaced all windows with new double glazed units and rebuilt the walls with 180mm insulation raising the U-value significantly in the process.

Fuel bills were reduced by up to 70% for all residents on the estate. This equates to an average saving of up to £337 per home. In addition, the building SAP ratings improved from 53 to 75, reducing the carbon emissions by over 2.1 tonnes per home per year.


English, Eric and Treby
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