Customer Service


At Durkan, we strive to deliver works "right first time."

However, in the event of any issues that do arise, we take full ownership by proactively driving the defect process until they are resolved to our customer’s satisfaction.​

Our dedicated Customer Service Team is structured to receive calls direct from customers and to diagnose technical issues. Our expert operatives will be deployed to site within two hours for emergency calls.

We ensure that we establish and maintain regular communication with all residents, leaseholders as well as with our customers and we are proud of our premium rating of A1* on the NHBC register.

Our Customer Service Team is available

Monday to Friday
8.30am to 17.00.

Customers at The Exchange, Aylesbury or Bramble Tye, Hedge Place should call 020 8619 9900 or


All other customers/clients should call 020 8619 9699 or


Out of hours emergencies
Saturdays and Sundays and Bank Holidays
5.00pm - 8.30am Monday to Friday

0800 917 5987