Customer Service

PUTTING PEOPLE FIRST

At Durkan, we strive to deliver works "right first time" with no aftercare issues.

However, in the event of any issues that do arise, we take full ownership by proactively driving the defect process until they are resolved to our customer’s satisfaction.​

Our dedicated Customer Service Team is structured to receive calls direct from customers and to diagnose technical issues. Our expert operatives will be deployed to site within two hours for emergency calls.

We ensure that we establish and maintain regular communication with all residents, leaseholders as well as with our customers.

Durkan is proud of its premium rating of A1* on the NHBC register and the company continues to maintain its successful 40 year claim free history.

Our Customer Service Team are available using the following contact details.

Monday to Friday
8.30am to 17.00.

020 8619 9699
customer.service@durkan.co.uk

Out of hours emergencies
Saturdays and Sundays and Bank Holidays
5.00pm - 8.30am Monday to Friday

0800 917 5987