Resident Liaison

RESIDENTS ARE AT THE HEART OF WHAT WE DO

Residents shape our service by getting involved and engaging with us from an early stage.

Our friendly team of Resident Liaison Officers (RLOs) are always on hand to support residents and local communities, keeping them informed at all times.

Engagement is essential for resident empowerment and social cohesion and we achieve this by establishing regular and honest dialogue with all established resident groups and resident representatives, from open days to work experience and estate inspection walks with residents.

Our approach to providing an excellent resident liaison service is engrained into both our RLOs and the site team with the ethos of "Would you accept this is your own home?"

We pride ourselves on our excellent track record of working within occupied homes and supported housing schemes.

Case Studies